Refund & Returns Policy

Standard kits vs. custom work. We treat these two very differently. A standard, unused kit — still sealed or unmounted, never wired in, in original packaging with all hardware — may be returned within 14 days of delivery for a refund minus a 20% restocking fee. Anything custom-made, modified, wrapped, plated, painted, or personalized for your vehicle is final sale and cannot be returned or refunded, because it cannot be resold to anyone else.

Tested before it leaves us. Every build is powered up and fully function-tested before packing, and we document that testing with photos or video. That record is kept on file with your order, so you know the unit worked perfectly the moment it left our shop.

Installation is the customer's responsibility. Most problems reported after delivery come from installation — pinched or cut harnesses, reversed or shorted power connections, forced brackets, cracked screens or bezels from prying, moisture, or wiring into an incorrect voltage source. Damage caused during or after installation, by you or by a shop you hire, is not covered and is not eligible for a refund or replacement. Once a kit has been installed or wired in it is no longer "unused" and is not returnable. We strongly recommend a professional installer, and we're happy to answer wiring questions before you start.

Damaged in transit or DOA? If your unit arrives physically damaged or doesn't power on before any installation work begins, contact us within 48 hours of delivery with photos or video of the packaging and the unit, before attempting to install it. Verified shipping damage or a genuine dead-on-arrival unit is repaired or replaced by us at no cost, and we cover shipping both ways.

Shipping charges and return shipping. Shipping charges are non-refundable on any return or cancellation. You are responsible for return shipping costs and for packing the item safely — we recommend a trackable, insured service, since items damaged or lost on the way back to us cannot be refunded. If the return is our mistake (wrong item sent, verified defect, or shipping damage), we cover return shipping and refund your original shipping charge in full.

Cancellations and restocking fee. You may cancel an order for a full refund only if we have not yet started your build. Once production has begun, a cancellation is refunded minus a 20% restocking fee to cover materials, programming, and labor already committed. Orders that have shipped cannot be cancelled, and custom or personalized builds already in production cannot be cancelled for a refund.

Lay-A-Way orders. Lay-A-Way plans can be cancelled at any time before the unit ships. Payments made toward the plan are refunded minus the same 20% restocking fee. Nothing ships until the plan is paid in full.

How to reach us. Card payments and refunds are processed by our payment provider, Square, back to your original payment method. Email Dashscreens.co@gmail.com or call (708) 856-9467 with your order number and we'll take care of you. Approved refunds are issued to the original payment method; please allow a few business days for it to appear, depending on your bank or card provider.